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Shipping Policy

Shipping Policy

Shipping Policy

Order Processing We know you're excited to receive your new pieces! 

At Pastels, we process orders within 1 business day. Please note that dispatch or delivery might experience slight delays during festivals, public holidays, or periods of extreme weather.

Our Delivery Partners To ensure your package arrives safely, we collaborate with reliable logistics providers:

  • DTDC
  • India Post

Estimated Delivery Times Delivery timelines vary based on your location:

  • South India: Expect your package within 2–4 business days.
  • North India: Delivery typically takes 8–9 business days.
  • International: A minimum of 15 days is required for global shipping.

Note: International orders are shipped via India Post, and extra charges apply based on the specific region.


Tracking Your Journey Stay updated on your order's progress. Once your package is dispatched, a tracking number will be sent directly to you via email or SMS.

Need Assistance? If you have any questions regarding your shipment, our team is ready to help.