Our Commitment

Our Commitment to You At Pastels, we want you to love your purchases! We encourage you to ask us anything about fabric, design, or fit before you buy—we’re here to help you find the perfect piece.

Reporting Damaged Items

Reporting Damaged Items In the rare event of a defect, please follow these steps for a swift resolution:

• Timeframe: Contact us within 24 hours of delivery.
• Evidence: Share a clear unboxing video showing the damage.
• Channels: Reach us via WhatsApp at 8714983367 or email pastelsclt@gmail.com.

Eligibility Criteria To qualify for a fresh replacement or a 30-day credit note, ensure the following:

• Condition: Items must be unworn and unwashed.
• Tags: All original tags must remain intact and attached.
• Packaging: Include the original packaging and the purchase bill.

Important Exclusions Please note that certain items cannot be returned or exchanged:

• Final Sale: Items purchased during sales or promotions.
• Global Orders: Overseas orders are not eligible for return/exchange.
• Cancellations: We do not offer cancellations or monetary refunds once an order is placed.